Privacy Policy

Effective: 2/1/2024

 

Amanda Mercer is committed to ensuring that your privacy is protected. Learn more about the information we collect, how we process the data, and how we respect and secure your privacy. Amanda may change this policy from time to time by updating this page. 

Purpose 

The purpose of this Privacy Policy is to describe how Amanda Mercer (“We,” “us,” or “our”) collects, uses and shares information about you through our online interfaces (e.g., websites and mobile applications) owned and controlled by us, including www.amandammercer.com (collectively referred to herein as the “Site”). Please read this notice carefully to understand what we do. If you do not understand any aspects of our Privacy Policy, please feel free to contact us at coaching@amandammercer.com

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Privacy Policy Covers

This Privacy Policy covers information we collect from you through our Site. Some of our Site’s functionality can be used without revealing any Personal Data, though for features or services related to the Online Courses, Personal Data is required. In order to access certain features and benefits on our Site, you may need to submit, or we may collect, “Personal Data” (i.e., information that can be used to identify you). Personal Data can include information such as your name and email address, among other things. You are responsible for ensuring the accuracy of the Personal Data you submit to Amanda Mercer. Inaccurate information may affect your ability to use the Site, the information you receive when using the Site, and our ability to contact you. For example, your email address should be kept current because that is one of the primary manners in which we communicate with you.

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You Agree to by Using Our Site

Please understand that by submitting any Personal Data to us, you consent and agree that we may collect, use and disclose such Personal Data in accordance with this Privacy Policy and as permitted or required by law. If you do not agree with these terms, please do not provide any Personal Data to us. If you refuse or withdraw your consent, or if you choose not to provide us with any required Personal Data, we may not be able to provide you with the services that can be offered on our Site.

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 Information We Collect 

We collect personal data and/or information from you in various ways:

• When you register on our websites

• When you register on our webinars

• When you book in your calls

• When you book in your coaching sessions

• When you join our social media groups

• When you subscribe to our newsletters

• When you subscribe to notifications from us

• When you affix your signature on our contracts

• When you process payments on any of our services

• When you register for an account, update or change information for your account

• When you purchase products or services

• When you complete a survey or feedback form

• When you log in onto or access third-party sites e.g Facebook, from our site which may include text or images

• When you participate on forums or group discussion e.g Facebook Group or Q&A sessions. Remember that the information you provide in this venue will be publicly available so you should not post information that is too confidential or sensitive.

We may collect the following information:

• name and job title

• contact information including email address and phone number/s

• demographic information such as postcode, preferences and interests

• education and employment history

• other information relevant to customer feedback and/ or promotional materials

• IP address

• URLs which you may have linked to our Site

• operating system

• browsing system used by each user on the site

• log in details to third-party services being used in the program

• bank account details

• credit/ debit card details

You may, however, visit our site anonymously by using the “incognito” or “private” feature of your browser or by disabling cookies.

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Social buttons- On many of the pages of Amanda Mercer sites you will see ‘social buttons’. These enable users to share or bookmark the web pages. There are buttons for: Facebook, Instagram, LinkedIn, etc. If you click on any of these buttons, these sites will be registering that action and may use that information. In some cases these sites will be registering the fact that you are visiting Amanda Mercer. You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

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As with the social buttons we cannot prevent these sites, or external domains, from collecting information on your usage of this embedded content. If you are not logged in to these external services then they will not know who you are but are likely to gather anonymous usage information e.g. number of views, plays, loads etc.

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Email tracking. Some emails that we send you have no tracking in at all, for example personal correspondence or emails with invoices attached. Other emails we send we put in tracking so that we can tell how much traffic those emails send to our site and we can track, at an individual level, whether the user has opened and clicked on the email. We rarely use the latter information at a personal level, rather we use it to understand open and click rates on our emails to try and improve them. Sometimes we do use the personal information e.g. to re-email people who didn’t click the first time. 

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Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we partner with may use cookies on the Site, and your choices regarding cookies. Please read the Cookies Policy in conjunction with our Privacy Policy, which sets out additional details on how we use personally identifiable information and your various rights.

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What We Do With Information 

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.

• We may use the information to improve our products and services.

• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

• We may send you information of offers outside of Amanda Mercer that will be of your interest.

• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

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Links

 We do not disclose your Personal Data to these Third Party Sites without obtaining your consent. We do not endorse and are not responsible for the privacy practices of these Third Party Sites. If you choose to click on a link to one of these Third Party Sites, you should review the privacy policy posted on the other site to understand how that Third Party Site collects and uses your Personal Data.

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Confidentiality 

We consider the confidentiality and security of your information to be of the utmost importance. We will use industry standard physical, technical and administrative security measures to keep your Personal Data confidential and secure and will not share it with third parties, except as otherwise provided in this Privacy Policy, or unless such disclosure is necessary in special cases, such as a physical threat to you or others, as permitted by applicable law. Because the Internet is not a 100% secure environment we cannot guarantee the security of Personal Data, and there is some risk that an unauthorized third party may find a way to circumvent our security systems or that transmission of your information over the Internet will be intercepted. It is your responsibility to protect the security of your login information. Please note that email communications are typically not encrypted and should not be considered secure. Amanda Mercer implements a variety of security measures to maintain the safety of your personal data when you enter, submit, or access your personal data. We care about the security of our users. While we work to protect the security of your account and related information, we cannot guarantee that unauthorized third parties will not be able to defeat our security measures. Please notify us immediately of any compromise or unauthorized use of your account by emailing coaching@amandammercer.com.

 

Changing Our Privacy Policy

Please note that we review our privacy practices from time to time, and that these practices are subject to change. Any change, update, or modification will be effective immediately upon posting on our Site. Be sure to return to this page periodically to ensure familiarity with the most current version of this Privacy Policy.

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Disclaimer

The material on our site is given for general information only, and does not constitute professional advice. You should take specific advice before taking a course of action as we do not accept directly or indirectly any responsibility for loss arising directly or indirectly from reliance on information on this site. Given that the Internet uses an open system we cannot warrant that the site and downloads reach you virus-free. You must, therefore, take all appropriate precautions for your own safety.

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Your Consent

By using our site, you consent to our privacy policy.

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Cookie Policy

Effective: 2/1/2024

Amanda Mercer uses cookies on www.amandammercer.com.

Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we partner with may use cookies on the Site, and your choices regarding cookies. Please read this Cookies Policy in conjunction with our Privacy Policy, which sets out additional details on how we use personal data and your various rights.

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What are cookies?

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. It also allows the Site or a third-party to recognize you and make your next visit easier and the Site more useful to you. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Essentially, cookies are a user’s identification card for the Amanda Mercer servers. Cookies and web beacons allow Amanda Mercer to serve you better and more efficiently, and to personalize your experience on our Site.

If you do not agree with our use of cookies, then you should either not use this site, or you should delete our cookies once you have visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.)

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We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

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If you don’t want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set. If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers.

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Cookies can be “persistent” or “session” cookies.
We use both session and persistent cookies on the Site and we use different types of cookies to run the Site:

• Essential cookies. Necessary for the operation of the Site. We may use essential cookies to authenticate users, prevent fraudulent use of user accounts, or offer Site features.

• Analytical / Performance cookies. Allow us to recognize and count the number of visitors and see how visitors move around the Site when using it. This helps us improve the way the Site works.

• Functionality cookies. Used to recognize you when you return to the Site. This enables us to personalize our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).

• Targeting cookies. Record your visit to the Site, the pages you have visited, and the links you have followed. We will use this information to make the Site and the more relevant to your interests. We may also share this information with third parties for this purpose.

• Tracking cookies. Follow on-site behavior and tie it to other metrics allowing better understanding of usage habits.

• Optimization cookies. Allow real-time tracking of user conversion from different marketing channels to evaluate their effectiveness.

• Partner cookies. Provide marketing conversion metrics to our partners so they can optimize their paid marketing efforts.

• Google Analytics – we use this to understand user experience